Maintaining a Healthy Team: Communication, Conflicts and Coping
Workshop, Keynote, or Breakout
The pressure in today’s healthcare environment for accountability, efficiency, performance and outcomes has greatly increased the demands on clinical managers, supervisors and clinicians in all aspects of behavioral health.
This presentation is designed to heighten participants’ awareness of the need for self-care and suggest ways to approach difficulties that arise in communication, conflict resolution and personal coping.Concepts and strategies will be offered to improve the functioning of the whole team, whether clinical, supervisory, fiscal, or administrative. Attention will be paid to a methodology to convert frustrations directed at personal other team members’ failures into systems solutions that can empower, encourage hope and improve personal and team functioning.
Identify pressures that impact the health and functioning of the behavioral health team and understand the importance of self-care in both clinical and management positions.
Review communication, conflict resolution and coping strategies that promote team cohesiveness and improve self-care functioning.
Apply methods for developing systems solutions to frustrations that can erode trust and productivity both personally as a manager and for the whole team.
Agenda (for workshop)
8:30 AM Registration
9:00 AM A. The Current Healthcare Environment
Changing client populations and decreased funding
Managed Care - addiction and mental health
Accountability and treatment outcomes - clinical skills
B. Impact on Communication, Conflict Resolution and Coping
Productive and counter-productive communication
Violence and harassment in workplace
Boundaries and ethical issues
C. Caring for Yourself and Others
Self-care – what it is and why it is important
Balancing personal needs with those of the team
10:30 AM Break
10:45 AM D. Finding Systems Solutions to Key Frustrations
Types of frustrations
Converting self and outer-directed frustrations into systems solutions
E. Translating the Self- or Other-Directed Frustrating Condition
Defining the real problem
Identifying the generic systems’ solution
12 Noon Lunch
1:00 PM F. Skill Building in Translating Frustrations
Affirming commitment to solving the real problem
Defining the solution
2:30 PM Break
2:45 PM G. Self Care as a Conscious Choice and Process
Development of personal aim and mission
Relationship to the agency’s mission and focus
H. Communication and Conflict Resolution
Non-violent communication techniques
4:00 PM Adjourn