Keeping the Behavioral Health Team Healthy: Compassion Fatigue, Communication, Conflict and Coping
One of the occupational hazards of professionals working in the behavioral health field is that caring and compassion can fade with the pressures of daily, relapsing, distressed clients. The treatment team is only effective if each member takes personal responsibility to stay healthy and work together for the well-being of the people we serve.
This workshop is designed to heighten participants’ awareness of the need for self-care and suggest ways to approach difficulties that arise in communication, conflict resolution and personal coping. Concepts and strategies will be offered to improve the functioning of the whole team, whether clinical, supervisory, fiscal, or administrative. Participants will have the opportunity to discuss obstacles to and strategies for healthy team functioning. The workshop will also focus on how to convert frustrations into systems solutions that can empower, encourage hope and improve personal and team functioning.
Identify when compassion fatigue and poor team functioning are affecting the quality of care.
Review communication, conflict resolution and coping strategies that promote team cohesiveness and improve self-care.
Apply methods for dealing with personal, interpersonal and system frustrations.
8:30 AM Registration
9:00 AM A. Complex, Challenging Clients and Compassion Fatigue
Changing client populations and decreased funding
The effects on compassion, caring and competence
Occupational hazards of the helping professions
B. Impact on Communication, Conflict Resolution and Coping
Productive and counter-productive communication
Violence and harassment in workplace
Boundaries and ethical issues
10:30 AM Break
10:45 AM C. Caring for Yourself and Others
Self-care – what it is and why it is important
Balancing personal needs with those of the team
D. Finding Systems Solutions to Key Frustrations
Types of frustrations
Converting self and outer-directed frustrations into systems solutions
Translating the Self- or Other-Directed Frustrating Condition
12 Noon Lunch
1:00 PM E. Self Care as a Conscious Choice and Process
Development of personal aim and mission
Relationship to the agency’s mission and focus
Regaining compassion and healthy detachment
2:30 PM Break
2:45 PM F. Communication and Conflict Resolution
Addiction affects all involved, including the treatment team
Compassionate and non-violent communication techniques
4:00 PM Adjourn